ACR Telecoms Services

Here at ACR Telecoms, we offer a wide range of services to meet the needs of our customers. We take every care to ensure that we deliver you the best possible service and experience for all your business telephone systems and computer data network lines.

Supply, Installation and Programming

We supply, install and program telephone systems from the main leading manufacturers of reliable equipment, Panasonic and BT. We can offer many types of system to suit almost any budget, whether you are a new business just starting out, or just require your current system updating, we have something to suit your needs.

Refurbished Systems

If your budget will not allow for new equipment, we also offer refurbished telephone systems and handsets, this is a very cost effective way of providing your telecom solutions for a fraction of the price, still installed to our high standards with high quality cabling.

Voice Mail Systems

Todays leading voice mail systems are capable of storing any number of messages onto a computer hard disk. Each member of staff will have their individual mail box which can be recorded with their own personal greeting message, these can also be password protected when security is an issue. Most voice mail systems include an automated attendant, this means that instead of an operator answering the call the voice mail system will answer. If required, callers can be directed to the relevant department or individual automatically by the system.

IP Handsets

IP telephone handsets use an Internet connection, these are installed on personal computers to transmit the conversation encoded as data. In addition to replacing the standard type of telephone, IP telephone services are also competing with mobile phones by offering lower cost connections, sometimes free within WiFi enabled areas. These telephones can also used on private networks that may not be connected to a global telephone network.

Music On Hold

Instead of your customers and clients being put on hold to complete silence, why not use this opportunity to keep them informed with your latest products, services and offers. Recent surveys suggest that when there is no sound or music during call hold time, this results in an approximately 60% of callers ending the call within 60 seconds.
Some of the advantages of this feature include, providing your customer with valuable information without costing you time, gives a more professional feel to your business, less likely to experience hang-ups and it also makes the callers wait not feel as long.

Relocation

You may be perfectly happy with your current telephone system, in which case we will provide you with a simple, efficient and hassle free relocation service where we will re-install all of you required old equipment to fit into the workings of your new premises.

Maintenance

For peace of mind with your new or refurbished telephone system, we can ensure the down time is kept to a complete minimum with one of our maintenance contracts, these maintenance packages are available for most new and existing systems. We make it our priority to get your communications back into working order as soon as possible, as we stock parts for a variety of makes and models, this enables us to get you back up and running in no time.
We can offer a range of cover periods, levels to suit your budget and your needs.

Category 5 Network Cabling

We can provide you with network cabling installations for all of your computers, printers, telephones, fax machines, modems and other equipment on your network. We can assist you with the design, installation and the management of the project to give you the confidence that you will be happy with the end result and it will compliment your business requirements.
The installation of your cabling network will be carried out in accordance with current standards and we will also ensure the project is completed within the agreed timescale. Our engineers have all the accreditations necessary to install shielded and unshielded Category5 cabling for all your network requirements.

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